Malone Ford FAQs - Your Next Ford Dealership

We stock a full lineup of Ford models as well as carefully inspected used vehicles from other makes. Whether you need a dependable commuter car, a rugged truck or a spacious SUV, our inventory has something for everyone.

We’re continually updating our selection, so you’ll find both the latest Ford releases and budget-friendly pre-owned choices on our lot. Feel free to browse our website or visit in person to see current offerings.

• New inventory: F-150, Ranger, Maverick, Bronco, Explorer, Escape, Edge and more
• Pre-owned vehicles: A wide range of makes and models, each inspected by our factory-trained technicians
• Speciality vehicles: Commercial trucks, vans and electric/hybrid models on request

Can’t find the exact vehicle you’re looking for? Let us know and we’ll search the region or place a factory order on your behalf.

Yes—trading in your current vehicle is a great way to simplify your purchase and lower your out-of-pocket cost. We assess each trade fairly using market data, vehicle condition and mileage.

You can also start the process from home using our online trade valuation tool. When you bring the vehicle in, our appraisers will confirm its condition and finalize the offer.

• Online estimate: Use our Value My Trade tool for a ballpark figure
• In-person appraisal: A quick inspection of condition, service history and mileage
• Transparent offers: We explain how we arrive at your trade-in value and answer any questions you may have

Remember to bring your title and registration if you own the vehicle outright. If it’s financed, we’ll obtain payoff information from your lender and handle the paperwork for you.

Absolutely! Our pre-owned inventory features a variety of brands and body styles, from compact sedans to full-size SUVs. Each used vehicle goes through a multi-point inspection to ensure safety and reliability.

If you’re looking for a specific make or model, our sales team can search regional auctions and dealer networks to track down your desired vehicle.

• Multi-point inspection: Brake check, fluid levels, tire condition and more
• Warranty options: Many used vehicles qualify for extended coverage plans
• Variety: Cars, trucks, SUVs and vans from domestic and import manufacturers

Ask about certified pre-owned (CPO) Ford vehicles, which include additional benefits like warranty extensions and roadside assistance.

Every new Ford comes with comprehensive warranty protection to give you peace of mind. Basic coverage includes bumper-to-bumper and powertrain warranties, with options to extend coverage through Ford Protect plans.

Our finance and product specialists can review the details of each plan and help you choose the protection that fits your driving habits.

• Bumper-to-bumper: 3 years or 36,000 miles, whichever comes first
• Powertrain: 5 years or 60,000 miles
• Ford Protect options: Extended service plans, maintenance packages and roadside assistance

We recommend reviewing your warranty booklet for specific terms and coverage limits. Feel free to ask if anything is unclear.

Yes—you can book a test drive from the comfort of your home. Use our online form to pick a vehicle, choose a date and time, and enter your contact information. Our team will confirm your appointment and have the vehicle ready when you arrive.

If you prefer to speak with someone directly, feel free to call or stop by. Walk-ins are welcome, though scheduling ahead ensures the vehicle you want is available.

• Easy online form: Select your model and preferred time slot
• Flexible scheduling: Evening and weekend slots available
• No obligation: Test drives are free and pressure-free—decide on your own timeline

Bring your driver’s license and any passengers you’d like to experience the vehicle with you.

We aim to make payment convenient for every customer. Depending on whether you’re paying for a deposit, a vehicle purchase or a service bill, different options may apply.

You can use traditional payment methods or explore financing and online payment options. Our finance team can answer any questions about methods or processing times.

• Accepted methods: Cash, personal or cashier’s checks, debit and major credit cards
• Financing: Through Ford Credit or our partner lenders for vehicle purchases
• Online payments: Many lenders offer portals and apps for convenient bill pay

For large transactions, please coordinate with our finance office beforehand to ensure funds are cleared in time for delivery.

We understand that not everyone can make it to our dealership. That’s why we offer local vehicle delivery within the Malone area and pickup or drop-off services for service appointments.

Speak with your salesperson or service advisor to arrange these services. Additional mileage fees may apply for deliveries outside our standard radius.

• Local delivery: Complimentary within a set distance of the dealership
• Service pickup/drop-off: We’ll collect your vehicle, perform the work and return it to you
• Long-distance arrangements: Available for a nominal fee—ask for details

Remote paperwork options mean you can complete a purchase without visiting our showroom. We’ll bring the vehicle and documents to your doorstep.

New and used vehicle sales are generally final due to state regulations. However, our goal is for every customer to be happy with their purchase. If you’re not satisfied, contact us within three days and we’ll explore options such as exchanging for a different vehicle.

For service work, we stand by our repairs. If an issue persists after a visit, let us know and we’ll address it promptly at no additional cost.

• Three-day contact window: Let us know right away if something isn’t right
• Case-by-case exchanges: We’ll work together on a solution that fits your needs
• Service guarantee: We’ll re-perform repairs if there’s an issue

Please note that mileage or wear may affect exchange eligibility. Reach out to discuss your circumstances.

Yes! Malone Ford is proud to support local schools, sports teams and charities. Giving back is part of our commitment to being a good neighbor and strengthening the North Country community.

We often host or sponsor events at the dealership, including food drives, car shows and educational workshops. Follow us on social media to stay up to date on upcoming activities.

• School partnerships: Donations and sponsorships for athletic programs and clubs
• Charity drives: Annual food and toy collections benefiting local organizations
• Community events: Car shows, safety clinics and customer appreciation days

If you have a community initiative you’d like us to support, please reach out. We love collaborating with our neighbors.

We’re grateful for those who serve. That’s why we participate in Ford’s Military & First Responder Appreciation Program. Eligible customers can save on select new vehicles as a small thank-you for their dedication.

When you’re ready to purchase, bring proof of service so we can apply the appropriate incentive to your deal.

• Who qualifies: Active-duty, retired and honorably discharged service members and first responders
• Documentation required: Military ID or employment badge
• Eligibility: Offers vary by model and may be combined with other promotions

Our sales team will help you navigate current offers and ensure you receive every incentive you’re entitled to.

¡Sí! We have team members who speak Spanish and are ready to assist throughout your sales or service visit. We believe in making the car-buying process accessible to everyone in our community.

When scheduling an appointment or arriving at the dealership, let us know that you prefer to speak Spanish and we’ll connect you with the right representative.

• Venta y servicio: Podemos ayudarle a comprar vehículos nuevos o usados y programar citas de servicio
• Traducción de documentos: Explicamos financiamiento y garantías en su idioma
• Comunicación continua: Seguimos en contacto a través de llamadas, mensajes de texto o correos electrónicos en español

No dude en contactarnos en cualquier momento si tiene preguntas. ¡Estamos aquí para servirle!

Our roots run deep in the North Country. We believe buying or servicing a vehicle should be enjoyable and stress-free. That philosophy guides everything we do, from the way we greet you at the door to how we follow up after a sale.

We’re locally owned, community-minded and committed to building relationships that last for generations. Join the many customers who have trusted us for decades and experience the Malone Ford difference.

• Friendly staff: Named in numerous reviews for going above and beyond
• Transparent processes: Fair pricing, clear financing and honest trade-in evaluations
• Community focus: Active supporter of local events, schools and charities

We look forward to welcoming you into the Malone Ford family. Contact us now!